Privacy Policy

1. Overview

Poet, Inc. ("Poet," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your data when you use our website, platform, and related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

Information You Provide

• Account registration details (name, email address, password)
• Resume content, work history, education, skills, and career goals
• Job preferences, target roles, industries, and locations
• Communications you send us, including support inquiries
• Any other information you voluntarily submit through the Services

Information Collected Automatically

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, hardware model, unique device identifiers)
• Usage data (features used, actions taken, session duration)
• Cookies and similar tracking technologies (see Section 8)

Information From Third Parties

• Authentication providers (e.g., Google OAuth) if you choose to sign in that way
• Publicly available professional profile data you import or authorize us to access
• Analytics and advertising partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, operating, and improving the Services
• Generating AI-powered job recommendations and tailored resume content based on your profile
• Personalizing your experience and tracking your job-search progress over time
• Communicating with you about your account, updates, and promotional offers (where permitted)
• Responding to your support requests and inquiries
• Analyzing usage trends to improve product quality and reliability
• Detecting, preventing, and addressing fraud, abuse, or security incidents
• Complying with applicable legal obligations

We do not use your resume content or career information to train general-purpose AI models shared with third parties without your explicit consent.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing your personal data (such as under the EU General Data Protection Regulation), we rely on the following:

• Performance of a contract — processing necessary to provide the Services you have requested
• Legitimate interests — improving our Services, fraud prevention, and security, where these interests are not overridden by your rights
• Consent — where you have given us specific consent, such as for marketing emails
• Legal obligation — where processing is required to comply with applicable law

5. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers — vendors who process data on our behalf (e.g., cloud hosting, analytics, email delivery) and are contractually bound to protect your data
• AI infrastructure partners — third-party large language model providers used to power Poet's AI features; data shared is governed by our data processing agreements with those providers
• Business transfers — in connection with a merger, acquisition, or sale of assets, your data may be transferred; we will notify you and provide choices where required by law
• Legal compliance — where required by law, court order, or governmental authority, or to protect the rights, property, or safety of Poet, our users, or others
• With your consent — for any other purpose with your explicit consent

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. You may delete your account at any time, after which we will delete or anonymize your personal data within a reasonable period, unless we are required by law to retain it for longer.

Aggregated or de-identified data that cannot reasonably be used to identify you may be retained indefinitely for analytics and product improvement purposes.

7. Your Rights and Choices

Depending on where you reside, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal information, subject to certain exceptions
• Portability — receive your data in a structured, machine-readable format
• Objection / Restriction — object to or request restriction of certain processing activities
• Opt out of marketing — unsubscribe from promotional communications at any time using the link in any email or by contacting us

To exercise any of these rights, please contact us at privacy@trypoet.ai. We will respond within the timeframe required by applicable law (typically 30–45 days).

8. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., local storage, pixel tags) to operate the Services, remember your preferences, analyze usage, and deliver relevant content.

Types of Cookies We Use

• Essential cookies — required for the Services to function (e.g., authentication tokens)
• Analytics cookies — help us understand how users interact with the Services
• Preference cookies — remember your settings and customizations

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

9. Third-Party Links and Services

The Services may contain links to third-party websites, job boards, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit. Poet is not responsible for the privacy practices or content of third-party services.

10. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include encryption in transit and at rest, access controls, and regular security assessments.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at privacy@trypoet.ai.

11. Children's Privacy

The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information without parental consent, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@trypoet.ai.

12. International Data Transfers

Poet is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Services, you acknowledge that your information may be transferred to countries with different data protection laws than your own.

Where required, we will use appropriate safeguards (such as Standard Contractual Clauses) to protect transfers of personal data from the European Economic Area, United Kingdom, or Switzerland.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know — request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete — request deletion of your personal information, subject to exceptions
• Right to Correct — request correction of inaccurate personal information
• Right to Opt Out — opt out of the sale or sharing of your personal information (we do not sell personal information)
• Right to Non-Discrimination — we will not discriminate against you for exercising your privacy rights
• Right to Limit Use of Sensitive Personal Information — request that we limit our use of sensitive personal information to what is necessary to provide the Services

To submit a request, contact us at privacy@trypoet.ai. We will verify your identity before processing your request.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email notification or displaying a notice within the Services. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: